Welcome to Sahara Desert Dubai. By booking a tour with us, you agree to the following Terms & Conditions. Please read them carefully before making your reservation.
1. Booking & Confirmation
- All bookings are subject to availability.
- A booking is confirmed only after you receive a confirmation email or WhatsApp message from us.
- Guests must provide accurate details (name, phone number, email, and pickup location) at the time of booking.
2. Payments
- Payments can be made in cash or card on the day of the tour unless otherwise specified.
- Advance payments (if applicable) are non-refundable unless cancellation conditions are met (see Section 5).
- Prices mentioned on our website include VAT (where applicable) and are quoted in AED.
3. Pickup & Drop-off
- Pickup and drop-off are available from Dubai and Sharjah city limits unless otherwise specified.
- Guests must be ready at the confirmed pickup point at the scheduled time. Delays caused by guests may shorten the tour experience.
- For private car bookings, exact pickup and drop-off times will be arranged directly with the driver.
4. Activities & Participation
- Activities such as dune bashing, sandboarding, quad biking, and dune buggy rides are undertaken at the guest’s own risk.
- Pregnant women, guests with back or heart problems, and infants are not recommended to participate in dune bashing or other adventurous activities.
- Safety instructions provided by our staff and drivers must always be followed.
5. Cancellation & Refunds
- Free cancellation is available up to 24 hours before the scheduled tour.
- Cancellations made less than 24 hours before the tour will result in a full charge.
- In case of a no-show, the full amount will be charged, and no refund will be issued.
- Sahara Desert Dubai reserves the right to cancel or reschedule tours due to weather conditions, government regulations, or insufficient bookings. In such cases, a full refund or reschedule will be offered.
6. Liability
- Sahara Desert Dubai shall not be held responsible for any injury, loss, damage, accident, delay, or irregularity during the tour.
- Guests are responsible for their personal belongings at all times.
- Adventure activities such as quad biking and dune buggy are operated at the guest’s own responsibility. Protective gear must be worn.
7. Children Policy
- Children under 3 years of age can join the tour free of charge (without seat allocation).
- Child rate applies to children between 3 – 10 years old.
- Children must always be accompanied by an adult.
8. Photography & Media
- Guests may take photos and videos during the tour for personal use.
- Sahara Desert Dubai may capture photos/videos for promotional purposes. If you do not wish to be included, please inform our team in advance.
9. Governing Law
These Terms & Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes shall be subject to the exclusive jurisdiction of Dubai courts.
📌 By booking with Sahara Desert Dubai, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.